Core Remote Supports Service Definition

Remote Supports is a technology-based service that allows trained remote support professionals (RSPs) to deliver live support to an individual at a remote location. Its primary goal is to foster an individual’s safety to allow them to live more independently in the community.

Remote Supports are delivered by awake, alert remote support professionals whose primary duties are to provide remote supports from the provider’s secure remote supports facility. To ensure safety and HIPAA compliance, this facility should have appropriate, stable, and redundant connections. This should include, but is not limited to, backup generators, multiple internet service connections, battery backups, etc.

Remote Supports should always be selected as the result of decisions made by the individual and their team. Remote supports must be incorporated into the individual’s personalized service plan, and must be executed in a person-centered fashion.

Remote Supports are not intended as a wholesale substitute for in-home direct support professionals. They are intended to replace some staff hours for individuals who do not require in-home staff, but do still need some support. Remote supports offer relief to DSP providers facing the nationwide shortage of qualified staff.